1. Introduction
These Terms of Service ("Terms") govern access to and use of ONUS ID, the age and identity verification service operated by ONUS ("ONUS," "we," "us" or "our"). ONUS ID is made up of three connected applications:
- ONUS ID Age Verification — an iPad application used at the counter to enroll customers and verify their age. Customers enroll once with a government-issued ID and a facial scan; on later visits, the app recognizes enrolled customers using facial recognition and shows staff a clear pass/fail result.
- ONUS ID Merchant — a desktop application for macOS that pairs with ONUS ID Age Verification to support the two-device verification workflow at the counter.
- ONUS ID Admin Dashboard — a web-based administration panel (admin.onusid.com) for managing stores, users, devices and verification records across all of a business’s locations.
These Terms apply to:
- Business Customers and their staff — businesses that use ONUS ID under an agreement with ONUS ("Business Customers") and the employees they authorize to use the applications.
- Customers — individuals who enroll in ONUS ID or whose age is verified with ONUS ID at a participating business.
When these Terms say "you," they mean you in whichever of these roles applies. By enrolling in ONUS ID, or by installing, accessing or using any ONUS ID application, you agree to these Terms and acknowledge our Privacy Policy, which explains how we collect, use, protect and retain personal information, including facial and biometric information. If you do not agree, do not enroll in or use ONUS ID.
If a Business Customer has a separate written agreement with ONUS, that agreement controls if it conflicts with these Terms.
2. Who May Use ONUS ID
Business Customers and staff. You may use ONUS ID Age Verification, ONUS ID Merchant and the ONUS ID Admin Dashboard only if a Business Customer has authorized you to do so. If you accept these Terms on behalf of a business, you represent that you have the authority to bind that business.
Customers. You may enroll only yourself, using your own valid government-issued ID, and you must provide accurate information. Enrollment is voluntary; anyone who prefers a traditional ID check can ask the business for one.
3. Accounts, Enrollment and Security
Business accounts. Accounts for store staff and administrators are created and provisioned by ONUS or by a Business Customer’s administrators through the ONUS ID Admin Dashboard. If you have an account, you must keep your login credentials confidential, must not share them with anyone else, and are responsible for all activity under your account. Notify us immediately at hello@onusid.com if you believe your account or a device has been accessed without authorization.
Customer enrollment. Enrollment starts when a staff member at a participating business collects your first and last name and phone number and sends you an enrollment link by text message, shows you a QR code, or starts enrollment at the store’s kiosk. Enrollment texts are sent by our identity verification provider on our behalf, and only after staff confirm that you agreed to receive them; you can opt out of text messages at any time by contacting us or the business. Enrolling involves scanning your government-issued ID and capturing a live image of your face. Our identity verification provider checks your ID, confirms that your face matches the ID photo and creates a facial template that it holds on our behalf; ONUS creates your ONUS ID profile, which holds your name, phone number, birth month and year, a reference ID for your face record and details of the device you enrolled on. We keep a record of an enrollment invitation, including your name and phone number, even if you never complete enrollment. You may end your enrollment at any time by contacting us (Section 17); Section 4 explains what happens to your information when you do.
4. Biometric Information and Consent
ONUS ID uses facial recognition. This section summarizes how it is used and records your consent. Our Privacy Policy, in particular Section 5, contains the full description and controls if the two differ.
What is collected and why. When you enroll, ONUS ID captures a live image of your face, and our identity verification provider creates a facial template — a mathematical representation of your facial features — that it holds on our behalf; your ONUS ID profile holds only a reference ID for that face record. The template is used, together with the birth month and year in your profile, to confirm at enrollment that the ID belongs to you and to recognize you and confirm your age on future visits without re-scanning your ID. A "liveness" check helps confirm that a real, present person is at the counter. If you have not enrolled, a live facial image may be used to estimate your age to assist the business’s own check; that image is not stored as an enrollment. ONUS does not store facial images, ID images or facial templates in its own systems; images are held in memory only briefly during a scan and passed to our provider. Facial and biometric information is used only for these purposes and for fraud prevention and security. We do not sell, lease, trade or otherwise profit from it, and we do not use it for advertising or marketing.
Your consent. Before your face is captured, a consent screen tells you that facial recognition is being used and for what purpose. Facial verification proceeds only after you agree — normally by tapping "I agree" — and we keep a record of your consent, including the consent wording shown, the time, your IP address and your device details. By agreeing on the consent screen and enrolling in ONUS ID, or by presenting your face for verification at a participating business, you consent to the collection, storage and use of your facial images and facial templates as described in these Terms and our Privacy Policy. If you do not consent, do not enroll, and ask the business for a traditional ID check instead.
Retention and deletion. If you enroll, the facial template held by our identity verification provider is kept so that you can be recognized on return visits and is permanently destroyed when your enrollment ends or three years after your last interaction with ONUS ID, whichever comes first, or sooner where applicable law requires. Facial and ID images are never stored by ONUS; our provider retains them on our behalf only as described in our Privacy Policy. Your ONUS ID profile, enrollment and consent records, and verification records — what was verified, when and where — are retained as described in our Privacy Policy.
Withdrawing consent. You may withdraw your consent and end your enrollment at any time by contacting us (Section 17). We will delete your profile and have your facial template destroyed as described in our Privacy Policy. Withdrawal does not affect processing that already occurred, and a business or ONUS may keep limited verification and consent records where the law requires it.
5. Permitted Use
You may use ONUS ID only as follows:
- ONUS ID Age Verification — to enroll customers and verify their age for age-restricted sales at the authorized locations of a Business Customer.
- ONUS ID Merchant — as the desktop companion to ONUS ID Age Verification within the authorized locations of a Business Customer.
- ONUS ID Admin Dashboard — to manage the stores, users, devices and verification records of the Business Customer that authorized you.
- Customers — to verify your own age at participating businesses using your own ONUS ID enrollment.
6. Prohibited Conduct
You agree not to:
- provide false, misleading or fraudulent information during enrollment or verification, or present an ID that is not yours;
- enroll another person, impersonate anyone, or use another person’s ID, face or biometric information;
- attempt to circumvent, disable or interfere with any security feature of the applications, including liveness detection and device pairing;
- use verification results or any other information obtained through ONUS ID for marketing, profiling or any purpose other than age and identity verification, fraud prevention and legal compliance;
- use the applications for any unlawful purpose or in violation of applicable law, including laws governing the sale of age-restricted products;
- reverse-engineer, decompile or disassemble any part of the applications;
- share, transfer or sell your account, login credentials or device pairing to anyone;
- use bots, scripts or other automated means to access the applications; or
- attempt to access data, systems or accounts that you are not authorized to access.
Violations may result in immediate suspension or termination and may expose you to legal liability.
7. Business Customer Responsibilities
ONUS ID supports, but does not replace, a business’s own age-verification process. If you are a Business Customer or its staff, you are responsible for:
- The final decision on every sale. Verification results and age estimates are generated automatically by software. Your staff decide whether to complete a sale and may always ask to see a customer’s government-issued ID — including when a customer is not recognized, a result seems wrong or an age estimate is used.
- Complying with the laws that apply to your sales, including age-restricted sales, ID-scanning and record-keeping laws in each location where you use ONUS ID.
- Notices and consents at the point of verification, where the law or your agreement with ONUS requires you to provide them.
- Your staff and devices, including training staff to use ONUS ID properly and keeping credentials and devices secure.
- Using verification information only as permitted. You may use verification results and records only for age and identity verification, fraud prevention and your legal compliance, and not for marketing or any other purpose.
8. Third-Party Services and Integrations
Service providers. We rely on trusted third-party service providers — including identity verification technology providers (which hold ID and facial images and facial templates on our behalf and send enrollment text messages on our behalf), cloud hosting and infrastructure providers, and security and support tools — to operate portions of ONUS ID on our behalf. These providers act on our instructions under written agreements that require them to protect your information, as described in our Privacy Policy. ONUS remains responsible to you for ONUS ID.
Integrations. ONUS ID works on its own alongside any register and can also connect with other ONUS products, such as ONUS Inventory, and with third-party point-of-sale systems. Third-party systems are governed by their own terms and policies, which we do not control and are not responsible for.
9. Intellectual Property
ONUS ID — including its applications, software, designs, content, trademarks and service marks — is owned by ONUS or its licensors and protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the applications for their intended purposes. You may not copy, modify, distribute, sell or lease any part of ONUS ID without our prior written consent.
10. Devices and Data Communication
Two-device workflow. ONUS ID Age Verification on an iPad pairs with ONUS ID Merchant on the store’s computer over the Internet, using a PIN shown in ONUS ID Merchant. Communication between the two devices is encrypted.
Communication with ONUS. The applications communicate with ONUS servers over encrypted connections for account authentication, device registration, enrollment, submitting verification results and retrieving verification history. Our Privacy Policy describes the safeguards we use to protect information.
Your devices. Business Customers are responsible for the security of the devices on which ONUS ID is installed, including keeping them physically secure and up to date. We may disable a device’s access to ONUS ID if we believe it has been compromised or is being misused.
11. Suspension and Termination
By us. We may suspend or terminate your account, enrollment or access to ONUS ID at any time if you violate these Terms; if your account or enrollment is associated with fraudulent or suspicious activity; if the Business Customer that authorized you is suspended or terminated; or if required by law. Where reasonable, we will tell you why.
By you. Customers may end their enrollment at any time as described in Section 4. Business Customers may stop using ONUS ID as provided in their agreement with ONUS.
Effect. When your access ends, your right to use the applications stops immediately, and we delete or retain information as described in our Privacy Policy.
12. Disclaimers
ONUS ID IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND ACCURACY. WE DO NOT WARRANT THAT ONUS ID WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE; THAT FACIAL RECOGNITION, AGE ESTIMATION OR ID SCANNING WILL BE ACCURATE IN ALL CONDITIONS; THAT ONUS ID WILL MEET ALL OF YOUR REQUIREMENTS; OR THAT DEFECTS WILL BE CORRECTED. ONUS ID IS A TOOL THAT ASSISTS AGE VERIFICATION. IT DOES NOT GUARANTEE THAT ANY SALE COMPLIES WITH APPLICABLE LAW, AND THE BUSINESS REMAINS RESPONSIBLE FOR EVERY SALE.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ONUS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA, USE OR GOODWILL, ARISING OUT OF OR RELATED TO ONUS ID OR THESE TERMS. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO ONUS ID OR THESE TERMS WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100.00). Some states do not allow certain of these limitations, so some may not apply to you.
14. Indemnification
You agree to indemnify, defend and hold harmless ONUS and its officers, directors, employees, agents and affiliates from and against any claims, damages, losses, liabilities, costs and expenses (including reasonable attorneys’ fees) arising from your use of ONUS ID, your violation of these Terms or applicable law, your violation of any third party’s rights, or any fraudulent or unauthorized use of your account or enrollment.
15. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or ONUS ID will be resolved by binding arbitration administered by the American Arbitration Association under its rules, unless you opt out of arbitration within 30 days after first accepting these Terms by emailing hello@onusid.com.
16. Changes to These Terms
We may update these Terms to reflect changes in ONUS ID, our practices or the law. When we do, we will post the updated Terms on our website and revise the "Last Updated" date, and we will notify you of material changes within the applications or by email. Your continued use of ONUS ID after a change means the updated Terms apply to you.
17. Contact Us
If you have questions about these Terms, please contact us. For privacy questions or to exercise your privacy rights, please see our Privacy Policy.